How whitsun works

It answers as your business

Your name in the greeting, one question at a time, and a real conversation. Callers can change their mind or talk over it, and it keeps up.

Says it's an AI assistant, and never pretends otherwise
Reads back names and numbers so the details are right
Takes booking requests for the times you choose

Bristol Physio

Incoming call · Wed 19:26 · 1m 36s

whitsun on the right

Good evening, Bristol Physio, you're through to the AI assistant. How can I help?
Your name, and that it's an AI
Hi, I've done my back in. Have you got anything this week?
Sorry to hear that. Have you been to us before?
No, first time.
Then it'd be an initial assessment, forty-five minutes. Thursday at half ten, or Friday afternoon?
Offers the times you choose
Thursday. Actually, no, Friday.
Changes their mind. It keeps up.
Friday afternoon it is. Can I take your name?
Amy Pryce. P-R-Y-C-E.
That's Amy, P-R-Y-C-E. I'll pass that to the clinic and they'll confirm by text.
Reads the spelling back

Written up asBooking requestAmy Pryce · Initial assessment · Friday afternoonSee the write-up

It knows your business

Its knowledge base: upload your price list, FAQs and policies, or point it at your website. We go through it with you at setup, and you can change it whenever you need.

Upload files, or add your website
Answers only from what you've given it, never makes up a price or a promise
Update it any time, and it answers from the new version

app.whitsun.ai/assistant/knowledge

Bristol PhysioBP

Knowledge base

Your assistant answers from this, and nothing else.

Updated 15:10

Files and website

Add files

bristolphysio.co.ukWebsite · checked today
Price list 2026.pdf2 pages · added 3 Sept
New patient FAQs.docx4 pages · added 3 Sept
Cancellation policy.pdf1 page · added 12 Sept

What it picked up

Services and prices

Initial assessment	45 min	£65
Follow-up	30 min	£50
Sports massage	45 min	£55

Opening hours

Monday to Friday: 08:00 to 19:00
Saturday: 09:00 to 13:00
Sunday and bank holidays: Closed

Questions callers ask

Do you take Bupa?
Yes. Bupa, AXA and Vitality. Bring your authorisation number.
Where do I park?
Street parking on Hanover Road. The car park on Mill Lane has closed.
Are you open bank holidays?
We're closed on bank holidays, but I can take a booking request for the next working day.

21:07

Knowledge base

It answers from this, and nothing else

Files and website Add

bristolphysio.co.ukchecked today

Price list 2026.pdfadded 3 Sept

New patient FAQs.docxadded 3 Sept

Services and prices

Initial assessment£65

Follow-up£50

Sports massage£55

Opening hours

Mon to Fri 08:00 to 19:00 · Sat 09:00 to 13:00

Questions callers ask

Do you take Bupa?

Yes. Bupa, AXA and Vitality.

Where do I park?

Street parking on Hanover Road.

Are you open bank holidays?

No, but I can take a booking request.

TodayInboxCallsAssistant

It knows what not to answer

Anything you don't want it handling, it says so and follows your rule: put the call through, or take a message for the right person.

Urgent calls go straight to you or your team
Advice, complaints and refunds stay with you
If nobody picks up, it takes a message instead

app.whitsun.ai/assistant/rules

Bristol PhysioBP

Handover rules

What your assistant never answers, and who gets which calls.

Never answers

It says it can’t help with that, then follows the rule below.

Clinical adviceWhether to keep exercisingRefunds and complaintsPrices not on your list Add

Who gets which calls

When the caller is in pain, or it's urgent

Put through to Ruth Delaney

07700 900046 · 08:00 to 18:00 · otherwise take a message for Ruth

When it's a question it never answers

Put through to whoever's free

Ruth, then Tom · if nobody picks up in 20 seconds, take a message

When everything else

Take the details and send them to your Inbox

Booking requests wait for you to confirm

Says it’s an AI assistant

In its greeting, and whenever it’s asked. It can’t be switched off.

Locked on

21:07

Handover rules

What it never answers, and who gets which calls

Never answers

Clinical adviceRefunds and complaintsPrices not on your list

When: In pain, or urgent

Put through to Ruth

07700 900046 · 08:00 to 18:00

When: A question it never answers

Put through to whoever's free

Ruth, then Tom

When: Everything else

Take the details, send to Inbox

Booking requests wait for you

Says it’s an AI assistant

TodayInboxCallsAssistant

Every call lands with you, written up

The moment a call ends, you get a summary: who rang, what they wanted and what whitsun did. The calls that need you wait in your Inbox, each with one next step.

A summary by email the moment each call ends
Booking requests wait for you to confirm
Listen back or read the transcript any time

app.whitsun.ai/inbox

Bristol PhysioBP

Inbox

3 need you · 16 handled on their own today

Mrs PatelBooking request14:32
Follow-up, Thursday 10:30. Returning patient, Bupa.
ConfirmCall back
Mrs HollisCall back13:40
Needs to move Friday 9:00. Any time after 17:00 next week.
Call backMark as done
Harmer Clinical SuppliesMessage taken13:12
Taping on back order until the 12th. Send the rest now, or wait?
Call backMark as done

Inbox

Booking request: Mrs Patel, Thursday, 10:30

whitsun <calls@whitsun.ai>

To: Bristol Physio · Today, 14:32

Mrs Patel

07700 900217 · 1m 04s

Booking request

Returning patient asking for a follow-up this week. Offered Thursday at 10:30 and she took it, pending your confirmation. Told her the clinic will confirm by the end of the day.

Patient: Returning
Wants: Follow-up, 30 min
When: Thursday, 10:30
Insurer: Bupa

Call backListen to the call

Sent the moment the call ended.

21:07

Inbox

3 need you · 16 handled

2BP

Mrs PatelBooking request

Follow-up, Thursday 10:30

Confirm

Mrs HollisCall back

Move Friday 9:00, after 17:00 next week

Call back

Harmer ClinicalMessage taken

Send the order now, or wait?

Call back

TodayInboxCallsAssistant

It works with your tools

Every call and booking request can go straight to the tools you already use: your CRM, your diary, your team's workspace. Anything else connects through Zapier, Make or n8n.

New callers added to your CRM, with the summary
Booking requests sent to your diary or booking tool
We connect them with you at setup

Zapier
Make
n8n
HubSpot
Salesforce
monday.com
Calendly
Google Calendar
Notion
Slack
Outlook
Google Sheets

What it doesn't do

Straight answers, so there are no surprises.

It doesn't take payments
Card details are never taken over the phone by whitsun.
It never pretends to be a person
It tells callers it's an AI assistant for your business, and hands over if they'd rather speak to you.
It never gives advice
Clinical, legal or financial questions always go to a person.

Getting started takes a day

A free consultation, then we set it up with you. No new number, no new system to learn.

Tell us about your business
Upload your price list, FAQs and policies, or point it at your website.
Choose how it answers
Pick a voice and a greeting. Decide what it should never answer and who gets urgent calls.
Forward your calls
Keep your number. Divert when you're busy, after hours, or all the time.
whitsun answers
Every call is written up and sent to you straight away. Anything urgent comes straight to you.

It answers, sorts and writes up every call.

It answers as your business

It knows your business

It knows what not to answer

Every call lands with you, written up

It works with your tools

What it doesn't do

Getting started takes a day

Tell us about your business

Choose how it answers

Forward your calls

whitsun answers

Hear it answer before you decide.